Contact / FAQ
Please read before you contact us...
I have already contacted you but I haven't received a reply.
We have had reports that some of our replies can sometimes be directed to your spam folder by your email provider. If this is the case, you will not receive our responses. Please check your spam folder before contacting us again as any reply we send may not be seen by you.
Do you ship worldwide?
Yes, to over 180 countries. When you fill out your address in the checkout section of the website, you will see a list of countries. If your country is listed, we will ship to you.
How long will it take for me to receive my order?
Once we send you the shipping confirmation, the delivery can take between 5-14 working days to reach you (working days does not include weekends).
How much does postage cost?
The shipping cost is calculated after you enter your address into the checkout. Don't worry, this is done before payment so you can check the cost before you buy.
What does "Pre-order" mean?
"Pre-order" means that the item isn't available right away. This means that you are securing your order of this item before it is available and you will be among the first to get your item when the item comes into stock.
Why have I not received any email updates?
This may be due to not entering your email address when completing the checkout process. If you want to receive email notifications about your order, the use the contact form below and state the name used when placing the order and your zip/postal code and a member of our team can update that for you.
Can I change my address after I make an order?
If you get in contact with us within a few hours of your order being placed, a member of our team may be able to make that change. If the order has been processed or the item has been shipped, we cannot make the change to an address as it will already be in transit. So when placing an order, please make sure your address is correct.
My delivery has taken longer than expected
All orders get shipped out shortly after your order is placed. If it hasn't arrived within the expected delivery window, there may be problems with the delivery such as an error in the shipping address, Customs checks taking longer than usual or something else. If you contact us below with your order number, we can look into this further. But don't worry, we will have you covered.
Unit 15 Arlington Court
Silverdale Enterprise Park.
Stoke on Trent